At DartEV, we strive to ensure customer satisfaction with our products and services. This Refunds and Cancellation Policy outlines the conditions under which refunds and cancellations are processed. By using DartEV, you agree to this policy.
1. Cancellation Policy
- Orders can be canceled within 24 hours of placement, provided they have not been shipped or the service has not commenced.
- To cancel an order, contact our customer support team at support@dartev.com or +91 7240869377. Include your order details for a faster resolution.
- Once an order is shipped or a service has started, it cannot be canceled.
2. Refund Policy
Refunds are applicable under the following conditions:
- Defective Products: If the product you receive is defective or damaged during transit, you are eligible for a full refund or replacement.
- Service Issues: If you are unsatisfied with a service due to a valid reason, refunds will be considered on a case-by-case basis.
- Non-Refundable Items: Software downloads, customized products, and items marked as non-refundable are excluded from this policy.
Refund requests must be initiated within 7 days of receiving the product or service. Contact customer support to file a refund request, including order details and supporting evidence (e.g., photos of damaged items).
3. Refund Process
- Once a refund request is approved, it will be processed within 7–10 business days.
- The refund amount will be credited back to the original payment method used during the purchase.
- If a replacement is requested, we will ship the replacement product as soon as the defective item is returned.
4. Return Policy
- Products eligible for return must be unused, in their original packaging, and accompanied by the original receipt.
- Returns must be initiated within 7 days of delivery.
- Shipping costs for returns will be borne by the customer unless the return is due to a defective or incorrect product.
5. Contact Us
If you have any questions or need assistance with a refund or cancellation, please reach out to our support team:
- Email: support@dartevservices.com
- Phone: +91 7240869377
- Address: H-47, Block H, Sector 63, Near Electronic Metro Station, Noida, 201301